Privacy Policy
Who we are
COMPANY_LEGAL_NAME (“Cognessa”, “we”, “us”) is a US‑based training and consulting company helping leaders and consultants build strategic capability with AI. We primarily serve Arabic‑speaking clients, including in the Gulf region, and operate globally through our website cognessa.ai.
Contact: COMPANY_EMAIL · Address: COMPANY_ADDRESS
Scope
This policy explains what data we collect, how we use it, the legal bases we rely on, how long we keep it, who we share it with, and your rights. By using our website or services, you agree to this policy.
Information we collect
- Information you provide: name, email, phone, company, role, and message content via forms (apply, contact, waitlist), plus program preferences and billing details for paid offerings. Payment data is processed by trusted payment gateways; we do not store full card numbers.
- Automatically collected data: IP address, device and browser info, pages viewed, session duration, referrers, and general geolocation derived from IP. We use analytics tools such as Google Analytics for performance and marketing insights.
- Cookies and similar technologies: used for session management, preferences, analytics, and marketing measurement. See “Cookies” below.
- Communications: emails and messages you send to us, and your marketing preferences.
How we use your information
- Provide and improve our programs, community, and consulting services.
- Operate the website, diagnose issues, and enhance user experience.
- Process applications, enrollments, payments, and customer support.
- Send service emails and optional marketing updates; you can unsubscribe anytime.
- Measure campaign performance and audience interest using analytics and advertising tools.
- Comply with legal obligations and enforce our agreements.
Lawful bases (where applicable, e.g., GDPR): performance of a contract, legitimate interests (e.g., site security, product improvement, B2B marketing), consent (where required), and legal obligation.
Sharing your information
We do not sell personal data. We share limited data with:
- Service providers: hosting, email, CRM, analytics (e.g., Google Analytics), payment processors, and anti‑spam tools, under contracts that protect your data.
- Advertising/measurement partners: to assess reach and relevance of our campaigns. Data is often aggregated or pseudonymized.
- Legal and compliance: when required by law, to protect rights, safety, and security, or in connection with a merger or acquisition.
International transfers may occur (e.g., to the United States). We use reasonable safeguards such as standard contractual clauses where required.
Cookies
We use cookies to keep the site running smoothly, remember preferences, and understand how visitors use our pages. You can manage cookies via your browser settings. Disabling some cookies may affect site functionality.
Analytics: We use Google Analytics to measure usage and improve content. You can learn more about Google’s privacy practices and opt‑out controls on their official pages.
Retention
We retain personal data only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., billing records may be kept longer for tax purposes).
Your rights
Subject to local laws (e.g., GDPR/UK GDPR, and where applicable CCPA/CPRA), you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing (including direct marketing).
- Port your data to another provider.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at COMPANY_EMAIL. We will verify and respond within a reasonable timeframe.
Children’s privacy
Our services are intended for professionals and are not directed to children under 16. We do not knowingly collect personal data from children.
Security
We implement technical and organizational measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we strive to use industry‑standard safeguards.
Embedded content & third‑party links
Our site may include embedded content (videos, forms) or links to third‑party sites. Those sites may collect data about you according to their own policies. We encourage you to review their privacy practices.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be communicated where appropriate.
Contact
If you have questions about this policy or our data practices, contact us at COMPANY_EMAIL.